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Prompt medical management of workplace injuries

FastCare is Docto's workplace injury management solution, working with workers, managers, employers, injury management services and insurers to ensure early treatment and minimal lost work time.

Workers compensation certificates

FastCare provides same-day telehealth consultations with doctors who specialise in the management and certification of workplace injuries. We focus on what workers can do in the context of their injury, tailoring evaluations and certificates to support modified duties. FastCare includes access to physiotherapists, mental health support and specialists, promoting faster recovery while reducing downtime, claims costs and workplace disruption.

Core features

  • Same-day video consultations with doctors specialising in workplace injury management.
  • Certificates of capacity across all states, issued immediately after consultations.
  • Integrated care pathways, including imaging, e-scripts, and referrals to physiotherapists and mental health support.
  • Governance by Emergency Medicine Specialist Physicians, ensuring the highest standards of clinical oversight and care.
  • Live referrer dashboard for managing appointments, billing and documentation.
  • Real-time updates to ensure clear communication across stakeholders.

How FastCare works

FastCare's seamless process ensures efficiency from the moment an injury occurs:

  1. 1Activate the service Activate the service by having employers or managers contact FastCare, allowing workers to receive a secure link to book their telehealth consultation.
  2. 2Activate the service Activate the service by having employers or managers contact FastCare, allowing workers to receive a secure link to book their telehealth consultation.
  3. 3Activate the service Activate the service by having employers or managers contact FastCare, allowing workers to receive a secure link to book their telehealth consultation.
  4. 4Activate the service Activate the service by having employers or managers contact FastCare, allowing workers to receive a secure link to book their telehealth consultation.

Benefits for employers

  • Early intervention minimises downtime, reduces claims costs and improves workplace productivity.
  • Certificates of capacity offer clear guidance for modified duties and compliance.
  • Real-time updates ensure transparency and simplify injury management processes.

Benefits for workers

  • Prompt access to care prevents injury escalation and accelerates recovery.
  • Comprehensive recovery plans include access to physiotherapy and mental health support.
  • Seamless coordination of follow-ups and referrals ensures a smooth recovery experience.

Bill's story (33 years old)

Bill injured his back while lifting boxes at work. Within two hours, his injury management team booked a FastCare video consultation. Using his smartphone, Bill joined the consultation via a secure SMS link, where a doctor clinically assessed his injury and prescribed anti-inflammatory medication. He was referred to physiotherapy at his nearest clinic and certified for modified duties for 5 days, with a return to full duties on day 6.

Modified duties included:

  • No pushing, pulling, or lifting over 5kg.
  • No bending, twisting, or squatting.
  • No standing or walking for more than 20 minutes.

Bill's certificate of capacity was emailed to him and his referrer and made available for download via the referrer dashboard. He was also provided a direct communication channel with his treating FastCare physician in case his condition changed.

Jane's story (29 years old)

Jane injured her right shoulder while closing a heavy door. Within 45 minutes of the incident, her injury management team booked a FastCare video consultation. Jane joined the consultation via a secure email link, and her manager participated remotely from another location.

The physician assessed Jane's shoulder for bruising, swelling, and range of movement. She was diagnosed with a provisional rotator cuff injury and referred for a diagnostic ultrasound and physiotherapy. Jane was certified for modified duties for 5 days.

Modified duties included:

  • No pushing, pulling, or lifting with the right arm.
  • Typing or keyboard use permitted with the right hand.
  • No restrictions on left-handed duties.

A follow-up appointment was scheduled for day 5 to review her treatment and ultrasound results.