Telehealth whiplash assessment · FACEM-led · Assessment, treatment & certification of capacity in every state
Specialist whiplash assessment, by telehealth — in hours, not weeks
Emergency medicine specialists assess your CTP and workers' compensation claimants over secure video — and provide treatment direction and a certificate of capacity under the relevant state scheme. Every doctor is trained in our standardised telehealth examination workflow.
For CTP & motor accident insurers, workers' compensation schemes and case managers.
Emergency-grade assessment, delivered remotely
We bring the clinical authority of an emergency department to whiplash claims — without imaging queues, specialist waitlists or unnecessary travel for the claimant.
FACEM-led assessment
Every claimant is assessed by a Fellow of the Australasian College for Emergency Medicine — the highest tier of acute-care expertise.
Trained telehealth examiners
All doctors complete our standardised telehealth examination workflow — guided range-of-motion, neuro screening and red-flag triage done consistently, every time.
Certification of capacity
Assessment, treatment direction and a certificate of capacity issued same-day under the relevant state scheme — ready for the insurer and employer.
Reduced lost time
Early clinical certainty supports graduated return-to-activity, fewer unnecessary imaging requests and lower claim duration.
A consistent, documented pathway — referral to certificate
Referral & triage
Insurers, schemes or case managers refer the claimant. We triage within hours and book a secure-video appointment.
Structured examination
The FACEM takes a focused history, screens for red flags, and guides the claimant through active range-of-motion and a neurological assessment.
Diagnosis & WAD grading
Serious pathology is ruled out and the injury is graded (Whiplash-Associated Disorder I–IV), with a clear, evidence-based management plan.
Treatment & certification
Prescriptions, advice and referrals are issued, plus a certificate of capacity under the relevant state scheme — with continuity to resolution.
If serious injury is suspected at any point, the specialist coordinates escalation and a documented handover to in-person or emergency care.
Built for insurers and schemes that demand clinical rigour
FACEM-led roster
Decisions made by the highest tier of emergency experts.
Standardised exam workflow
Every doctor trained to the same telehealth examination protocol.
State-specific certification
Capacity certificates compliant with each jurisdiction's scheme.
Continuity & reporting
Same treating doctor through to resolution, with clear documentation.
The right certificate, for the relevant state scheme
Our specialists issue capacity certification aligned to each jurisdiction's CTP and workers' compensation requirements.
SIRA Certificate of Capacity
For CTP (motor accident) and workers' compensation claims.
TAC & WorkSafe Certificate
Certificate of Capacity for transport-accident and workplace claims.
Motor accident medical certificate for MAIC
Aligned to MAIC and CTP requirements.
Equivalent capacity certification
Documentation matched to each state and territory's motor-accident and workers' compensation scheme.
Our mission is to ensure every person with a whiplash injury receives prompt specialist assessment and the right treatment from the start. We believe early, evidence-based care — avoiding unnecessary investigations and interventions — is the key to quicker, more confident recovery.
How specialist telehealth changes the claim trajectory
CTP claimant, rear-end collision
A claimant in a regional town faced a multi-week wait for an in-person specialist. The FACEM completed a guided telehealth examination, confirmed WAD II and excluded serious pathology.
Same-day certificate of capacity for graduated return, with a physiotherapy plan — no travel, no waitlist.
Workers' comp, delivery driver
A driver reported neck pain after a low-speed incident. The specialist's red-flag screen and neuro assessment ruled out serious injury, avoiding an unnecessary imaging request.
Certified for modified duties same day — worker stayed at work with no lost time.
Persistent symptoms, 6-week review
A claimant with slower-than-expected recovery was reassessed by the same treating specialist, who reviewed progress and adjusted the management plan.
Coordinated referral and an updated certificate of capacity, keeping the claim moving with clear documentation.
Illustrative scenarios shown for clinical context. Each assessment is individual; serious or evolving presentations are escalated to in-person or emergency care.
Refer a whiplash claim today
Talk to us about referral pathways, panel arrangements or pay-per-assessment for your CTP, motor-accident and workers' compensation claims.