Compliance at Docto
Docto is committed to the highest standards of privacy, security, and regulatory compliance. Our platform is built to support secure, compliant delivery of telemedicine and specialist services across Australia and internationally.
Contact UsData security and hosting
- All data is stored in secure, encrypted databases hosted in Australia
- Hosting providers comply with ISO 27001 and other internationally recognised security standards
- Access to data is strictly controlled using role-based permissions and multi-factor authentication
Privacy and confidentiality
- We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
- All patient information is handled in accordance with AHPRA and relevant health privacy legislation
- Information is only accessed by authorised clinicians and support staff for the purposes of providing care
Encryption and secure communication
- All data is stored in secure, encrypted databases hosted in Australia
- Hosting providers comply with ISO 27001 and other internationally recognised security standards
- Access to data is strictly controlled using role-based permissions and multi-factor authentication
Regulatory compliance
- All medical practitioners on the platform are registered with AHPRA
- Docto’s telemedicine services comply with the Telehealth Standards set by the Medical Board of Australia
- We follow the TGA requirements where applicable, including for medical devices and diagnostic integrations
Clinical governance
- All clinical services are overseen by Docto’s Medical Director and subject to regular peer review
- We maintain strict protocols for patient triage, escalation and specialist referral
- Incident management processes are in place for adverse clinical events
Access control and audit
- Comprehensive logging and audit trails record all access to patient data
- Regular audits ensure compliance with privacy, security and clinical protocols
- Access to sensitive data is restricted to those with a clear operational need
Incident response and breach management
- Formal incident response procedures are in place for security or privacy breaches
- All suspected or confirmed breaches are investigated promptly
- Where required, affected parties and regulators are notified in accordance with legal requirements
Business continuity and disaster recovery
- Redundant systems ensure high availability of services
- Data backups are performed regularly and stored securely
- Disaster recovery plans are tested and updated to maintain continuity of care
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