Frequently
Asked Questions

CLICK HERE to consult a doctor online within minutes day or night.

Use a credit card to pay via our secure payment portal when you accept an appointment with one of our online doctors.

Out of pocket costs are generally around $50-$175 for Medicare eligible patients. If you are not eligible for Medicare, the costs range from $299-$399. The cost depends on the specialist and the duration of the consultation. We will quote you before your consult. CLICK HERE to book a specialist doctor online and get a quote.

You will need to pay DOCTO for your consultation and claim the rebate from Medicare with your receipt. CLICK HERE to learn how to claim Medicare benefits online. CLICK HERE to learn about what is covered by Medicare.

Please note there are NO medicare rebates for the instant consultation service. 

Any data offered and generated in a consultation with our online doctors or medical specialists are securely stored as per Australian Privacy Principles with Industry standard medical record keeping software.

Yes. They are encrypted and secure. 

With DOCTO! CLICK HERE and add your details or login if you already have an account. After your phone number is validated, and the fee paid, a doctor will join you on a video call within a few minutes in the telehealth portal in your browser. If video is unavailable for some reason, the doctor will phone you. Want to learn more? CLICK HERE to visit our FAQS.

Yes, you can visit the DOCTO website to see a doctor online from anywhere except North America.

Anytime you need medical advice or help to decide if your healthcare condition can be managed remotely. DOCTO is here to provide medical advice when it’s not easy to access medical help for whatever reason such as when living or travelling overseas or in remote parts of Australia;

When you need a medical specialist and would otherwise have to travel to see one;

Or if you would like a second opinion on a recommendation you have received.

CLICK HERE to consult a doctor within 7 minutes or CLICK HERE to browse DOCTO's range of specialist doctors available by appointment.

For a video consult you need internet access with at least 1 MPS upload and download speeds. A computer running a modern browser with a webcam and microphone is best however you could also use a smartphone, tablet or laptop computer. No special software or downloads are required. CLICK HERE to access a doctor online from your web browser or CLICK HERE to book a specialist by appointment.

24 hour, on-demand video consultations within 7 minutes with an online doctor, and elective medical specialist telehealth consultations online by appointment. CLICK HERE to learn more.