Frequently
Asked Questions

CLICK HERE to consult a doctor online within minutes day or night.

Out of pocket costs are generally around $50-$175 for Medicare eligible patients. If you are not eligible for Medicare, the costs range from $299-$399. The cost depends on the specialist and the duration of the consultation. We will quote you before your consult. CLICK HERE to book a specialist doctor online and get a quote.

You will need to pay DOCTO for your consultation and claim the rebate from Medicare with your receipt. CLICK HERE to learn how to claim Medicare benefits online. CLICK HERE to learn about what is covered by Medicare.

Please note there are NO medicare rebates for the instant consultation service. 

No, but Medicare rebates apply to eligible patients having a specialist consultation if you have a referral.
There are no medicare rebates for the instant consultation service.

Any data offered and generated in a consultation with our online doctors or medical specialists are securely stored as per Australian Privacy Principles with Industry standard medical record keeping software.

Yes. They are encrypted and secure. 

With DOCTO! CLICK HERE and add your details or login if you already have an account. After your phone number is validated, and the fee paid, a doctor will join you on a video call within a few minutes in the telehealth portal in your browser. If video is unavailable for some reason, the doctor will phone you. Want to learn more? CLICK HERE to visit our FAQS.

Anyone can visit the DOCTO website to talk to a doctor online. If you are under the age of 18, please ask a parent/guardian for permission.

Yes, you can visit the DOCTO website to see a doctor online from anywhere except North America.

DOCTO recommends patients get a referral from their own GP wherever possible to ensure good follow-up care as DOCTO provides follow-up reports as requested.  This is not essential however as DOCTO can provide referrals as needed. This service, provided through DOCTO's 24/7 virtual Emergency Department, is important to people in regional and rural areas who may not have quick access to a doctor. It is also important as an after-hours service. CLICK HERE to see a doctor online for a referral.

24 hour, on-demand video consultations within 7 minutes with an online doctor, and elective medical specialist telehealth consultations online by appointment. CLICK HERE to learn more.