Frequently Asked Questions

What is a telehealth appointment?

According to the Department of Health, Telehealth is the 'use of telecommunication techniques for the purpose of providing&health education over a distance'. A telehealth appointment allows a patient to see a doctor remotely via a videoconference on any internet-connected smartphone, tablet or laptop computer. Telehealth can also mean a phone call if the video connection fails for some reason. Telehealth appointments should be conducted in a private, secure online environment and DOCTO makes telehealth appointments easy on a custom-built, encrypted telehealth platform at